Frequently Asked Questions (FAQs)

What products does Hovista sell?

Hovista offers a selection of home décor products designed to enhance the style and comfort of your living space.

Where do you ship?

We currently ship to addresses within the United States only.

How much does shipping cost?

We offer free standard shipping on all orders within the United States.

How long does it take to process my order?

Orders are typically processed within 1–3 business days after they are placed.

When will my order arrive?

Estimated delivery time is 5–11 business days after your order has been processed. Delivery times may vary depending on your location and carrier operations.

What shipping carriers do you use?

We work with trusted shipping providers, including USPS, UPS, FedEx, DHL, and other reliable carriers, depending on the destination and service availability.

What is your daily order cutoff time?

Orders placed before 5:00 PM (New York Time) are processed according to our standard processing schedule. Orders placed after the cutoff time will begin processing on the next business day.

What payment methods do you accept?

We accept the following payment methods:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Diners Club

  • Apple Pay

  • Google Pay

  • PayPal Wallet

All payments are processed in U.S. Dollars (USD).

Can I return my order?

Yes. Eligible items may be returned within 30 business days of delivery, provided they meet the requirements outlined in our Return & Refund Policy.

Who pays for return shipping?

Customers are responsible for the cost of return shipping unless otherwise required by applicable law.

Which items cannot be returned?

Returns are not accepted for items that:

  • Have been used, worn, washed, or damaged after delivery.

  • Are missing original tags, labels, packaging, accessories, manuals, or included components.

  • Show stains, odors, smoke smell, pet hair, or other signs of use.

  • Are customized, personalized, or made to order.

  • Are marked as clearance, final sale, or non-returnable, unless they arrive damaged, defective, or incorrect.

  • Are gift cards or digital products.

  • Have been damaged due to misuse, accidents, negligence, or unauthorized repairs.

  • Are returned after the return eligibility period has expired.

  • Are returned with missing parts.

  • Are submitted without any required return authorization, where applicable.

If you are reporting a damaged, defective, or incorrect item, an uncut unboxing video clearly showing the product and the issue is required to support your claim.

How are refunds issued?

Approved refunds are issued to the original payment method used for the purchase.

How long does a refund take?

Once your return has been approved, refunds are generally processed within 5–10 business days. The time required for the funds to appear in your account may vary depending on your payment provider.

How can I contact customer support?

If you have any questions or need assistance, you can contact us using the details below:

Email: support@hovista.shop

Phone: +1 646 701-5307

Support Hours: Email support is available 24 hours a day, 7 days a week.

Business Address: Hovista, 1910 Story Ave, Bronx, NY 10473, United States