Shipping policy

Shipping Policy

Thank you for shopping with Hovista. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Shipping Coverage

We currently ship only within the United States.

At this time, we do not offer international shipping.

Order Processing

  • Processing Time: 1–3 business days

  • Order Cutoff Time: 5:00 PM (New York Time)

Orders placed before 5:00 PM (New York Time) on a business day begin processing the same business day. Orders placed after the cutoff time, on weekends, or on holidays will begin processing on the next business day.

Processing time is separate from shipping and delivery time.

Delivery Time

Once your order has been processed, the estimated delivery time is:

  • 5–11 business days

Delivery times are estimates and may vary due to carrier operations, weather conditions, holidays, high shipping volumes, or other circumstances beyond our control.

Shipping Cost

We offer Free Standard Shipping on all orders within the United States.

There are no minimum purchase requirements to qualify for free standard shipping.

Shipping Carriers

Orders may be shipped using one or more of the following carriers, depending on the destination and availability:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Other qualified shipping partners

The shipping carrier for your order will be selected based on operational requirements.

Order Tracking

Once your order has been shipped, tracking information will be provided if available through the shipping carrier. Tracking updates may take some time to appear after the shipment has been processed.

Delivery Information

Please ensure that your shipping address is complete and accurate before placing your order.

Hovista is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided during checkout.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, unexpected delays may occasionally occur due to circumstances outside our control, including:

  • Severe weather

  • Carrier delays

  • Public holidays

  • Natural disasters

  • Other transportation or logistical disruptions

If your order is significantly delayed, please contact our customer support team and we will be happy to assist you.

Lost or Damaged Shipments

If your package arrives damaged or if you believe your shipment has been lost, please contact us as soon as possible.

To help us investigate shipping-related issues, we may request your order number and supporting documentation, including an uncut unboxing video clearly showing the package and the condition of the product, where applicable.

Contact Us

If you have any questions about shipping or your order, please contact us:

Address: Hovista, 1910 Story Ave, Bronx, NY 10473, United States

Email: support@hovista.shop

Phone: +1 646 701-5307

Customer support is available 24/7 via email.