Refund policy
At Hovista, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may be eligible for a return under the conditions outlined below.
Return Eligibility
We accept returns within 30 business days from the date your order is delivered.
To be eligible for a return, your item must be in its original condition and include all original components provided with the purchase.
Items That Cannot Be Returned
Returns will not be accepted for the following:
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Products that have been used, worn, washed, or damaged after delivery.
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Items with the original tags, labels, or stickers removed.
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Products returned without their original packaging, box, wrapping, or protective materials.
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Items returned without the accessories, manuals, free gifts, or other components included with the original purchase.
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Products with stains, odors, smoke odor, pet hair, or any visible signs of use.
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Customized, personalized, or made-to-order products.
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Clearance, final sale, or items marked as Non-Returnable, unless they were received defective, damaged, or incorrect.
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Gift cards and digital products.
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Products damaged due to misuse, accidents, negligence, or unauthorized repairs.
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Items returned after the 30-business-day return period.
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Products returned with missing parts or components that were included at the time of delivery.
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Items returned without prior return authorization.
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Claims submitted without an uncut unboxing video clearly showing the product and the issue.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at support@hovista.shop.
To help us review your request quickly, please provide:
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Your order number.
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A clear description of the issue.
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An uncut unboxing video clearly showing the package being opened and the product condition.
This documentation helps us verify shipping-related issues and process your request efficiently.
How to Start a Return
Before sending any item back, please contact our support team for return authorization.
Email: support@hovista.shop
If your return is approved, return the item to:
Address: Hovista, 1910 Story Ave, Bronx, NY 10473, United States
Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless the return is due to a defective, damaged, or incorrectly shipped item.
We recommend using a shipping service that provides tracking, as we cannot be responsible for returns lost during transit.
Refunds
Once your returned item is received and inspected, we will notify you of the outcome of your refund request.
If approved, your refund will be issued to your original payment method.
Please allow 5 to 10 business days for the refund to be processed after approval. Processing times may vary depending on your payment provider or financial institution.
Original shipping charges, if any, are generally non-refundable unless the return is the result of our error.
Exchanges
If you receive a defective, damaged, or incorrect item, please contact us before placing a new order. We will review your request and advise you on the available resolution.
Contact Us
If you have any questions regarding this Return and Refund Policy, please contact us:
Hovista
Email: support@hovista.shop
Phone: +1 646 701-5307
Customer support is available 24/7 via email.